Shipping policy

Shipping Carrier Responsibility Policy

Once your order ships, delivery is handled by the shipping carrier selected at checkout. We can’t take responsibility for carrier-related issues that happen after the package is scanned in, including delivery delays, reroutes, failed delivery attempts, lost packages, or tracking marked “delivered”when you haven’t received it.

IF YOUR PACKAGE IS DELAYED

Delays can happen due to weather, peak volume, staffing, or carrier processing. If your tracking hasn’t updated or shows a delay, the fastest next step is to contact the carrier directly using your tracking number — they can provide the most accurate status and resolution.

IF TRACKING SAYS “DELIVERED” BUT YOU DON’T HAVE IT

Before contacting anyone, please:

  1. Check all possible delivery locations (front/side door, garage, mailbox, parcel lockers, back entrance).

  2. Ask neighbors/household members and check with your building office or front desk.

  3. Allow 24–48 hours, as carriers sometimes mark packages delivered early.

If it still hasn’t arrived, you’ll need to contact the carrier and request a delivery investigation using your tracking number.

ADDRESS ACCURACY

Please double-check your shipping address before placing your order. We are not responsible for packages sent to an incorrect or incomplete address provided at checkout.

HOW WE CAN HELP

We’re always happy to help on our side by:

  • confirming shipment details,

  • providing your tracking link/number,

  • and sharing any information the carrier requests.

Reach out to us with your order number and we’ll assist however we can.

By placing an order, you agree to this policy.